Shipping policy

Shipping Policy

At Veloe Fashion, we are committed to delivering your favourite fashion pieces safely and efficiently. Please review our shipping policy to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

During sales, promotional periods, or festive seasons, processing times may be slightly longer than usual.

Shipping Time

Estimated delivery times are as follows:

Standard Shipping: 5–9 business days
Order Processing: 1–3 business days
Total Estimated Delivery: 6–12 business days

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be clearly mentioned on our website or during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available. You can use these details to track your shipment and monitor its delivery status.

Please allow some time for tracking information to become active after dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.

Veloe Fashion cannot guarantee delivery if incorrect or incomplete shipping information has been provided.

Delayed or Lost Shipments

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment with our courier partner.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly at veloefashion@outlook.com with your order number and clear photographs of the issue.

We will review your request and assist you in accordance with our return and refund policy.

International Shipping

International shipping availability, delivery timelines, and applicable shipping charges will be communicated at checkout where available. Customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by their destination country.